NZT - 12 November 10am
AEDT - 12 November 8am
US EST - 11 November 4pm

We will be working very hard to ensure all orders placed during our Black Friday sale are being processed as quickly as possible.

Due to the heavy demand, we've taken all measures available to resource up our fulfilment teams to ensure your order is dispatched as a priority.

Instead of our usual 1-2 day dispatch times, we expect there to be delays of up to 5-7 working days for your order to be dispatched during our Black Friday Sale.

We appreciate your understanding and patience during our busiest season.

We haven't confirmed the end time yet. So if you have your eye on a specific item, we recommend buying while stocks last. A lot of sizes are expected to sell out quick, so don't hesitate.

We are doing everything we can to ensure this won’t happen. However, sometimes it’s impossible to avoid with the surge of demand for sought after products over this period. For whatever reason, if the item you purchased is out of stock our support team will be in touch with a swift resolution.

All sales on discounted items throughout our Black Friday period are final. We will not be accepting returns, refunds or exchanges for products bought during this period.

Everything will already be discounted, so theres no need for discount codes. Discount codes will also not be valid for the duration of the sale.

Our warehouse and customer service teams will be working fast, so please take care to enter all details correctly - changes may not be able be made due to the high volume of orders and communications we are receiving.

If you have entered the wrong address, please reach out to us at support@iloveugly.com and we may be able to change it before it’s sent out.

If you have made a mistake on the order itself, it’s best to cancel the entire order and place a new one for the correct items.